Our service support philosophy: “Listen to the customer”
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When you choose Project Objects software solutions, you also gain access to our global team of implementation services professionals and business process consultants. They are standing by to support you at every step of your PPM journey. Our entire culture is built around a belief that PPM software should support the way that our customers want to run their business, adapting where needed to business practices, and never forcing the customer to change the way that they execute on their major investment decisions. When you start working with Project Objects you will immediately see the difference between us and traditional software vendors. The Project Objects implementation approach incorporates over 15 years of hands-on experience with industry-accepted processes and procedures. Developing full user adoption is key to our successful implementations.
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Four principles of software delivery and implementation guide how we work, how we engage, and how we strive to exceed the expectations of each individual customer:
Project Objects consultants guide you through your implementation journey from initial design and mapping of your processes, configuration and validation of your solution to the personalized deployment plan. We apply Agile principles to focus on engaging your users to optimize the solution to their needs. Your journey can either be driven using a pre-configured, best-practice configuration or can be tailored to support your existing processes.
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Once the implementation process is complete you are now ready to reap the benefits from Project Objects
24/7 support is provided to all our customers
Click here to find out moreProgressive Project Management Approach
Our Progressive Project Management Approach (PPMA) allows you to phase and map your business processes to Project Objects capabilities according to the PPM requirements and readiness of your organisation. Our PPMA model makes Project Objects easy to deploy and easy to use so that you can realise financial benefits and a compelling ROI sooner.
The Project Objects implementation approach provides our clients with a proven process of successfully deploying software. Our implementation methodology incorporates years of hands-on experience with industry-accepted processes and procedures. We realize there are often several versions of standard practices used within large organizations so our tools and engagement methodology provide the flexibility and standardization to bring success to an entire organization, at all levels.
Successful implementation requires two key elements
1) End User Involvement – We strongly believe in involving end users of the system immediately and often. By doing this they quickly begin to understand how the system works and provide feedback as to how it can be adjusted to better meet their needs. This requirement is met in a couple of ways:
- The implementation team is largely made up of client staff and not consultants, because they understand their own needs better than anyone. This also ensures that once the implementation is complete and once the consultants leave, the client will have a solid team in place to be able to mold and modify the system as their needs change.
- Piloting - Super Users will begin using the system on one of their jobs as soon as possible to test and pilot the configuration and ensure that it will be appropriate for the eventual end users.
2) Agility – We have found that it is extremely important for user adoption and satisfaction that the implementation team be able to receive feedback and quickly incorporate that feedback into the system. The best feedback cannot be given until a person is able to actually use an aspect of the system. We achieve this through the “agile” implementation approach outlined below.